Shipping policy
Online Farmers Market – Shipping & Delivery Policy
This Shipping & Delivery Policy explains how we handle deliveries and pickups for orders placed through onlinefarmersmarket.com.au, operated by Online Farmers Market Melbourne (trading as “Online Farmers Market”).
1. Flexible Delivery Timeframes
We offer delivery to selected suburbs around Melbourne, Victoria. Because we work with fresh produce and seasonal items like eggs, exact delivery times can vary. We will provide an estimated delivery window, but please note that these are approximate and may be adjusted based on availability and supply conditions.
2. Delivery and Pickup Options
- Home Delivery: We deliver to your provided address within our service area.
- Pickup Locations: Where available, you can choose to collect your order from designated pickup points. Details will be provided at checkout.
3. Estimated Delivery Windows
We will give you an estimated delivery day and time range. These timeframes are flexible and may change due to factors like seasonal availability or supply delays. We appreciate your understanding and will keep you informed of any significant changes.
4. Delivery Fees and Promotions
- Delivery fees are displayed at checkout. They may vary by location or order size.
- We occasionally offer free delivery promotions or discounts, which will be clearly marked during promotional periods.
5. Handling Perishable Items
Because we specialize in fresh, perishable goods, it is important that you or someone at your location is available to receive the order or that you provide clear “authority to leave” instructions. We are not responsible for spoilage if the order is left as instructed and not promptly collected.
6. Changes and Cancellations
Order changes or cancellations must